Refund policy

Return & Refund Policy

Returns

Because all products are custom-made to order, we do not accept returns or exchanges for:

  • Incorrect size selection by the customer
  • Change of mind
  • Minor color variations between screen displays and printed products
  • Customer-provided artwork issues that were approved before production

Please review all proofs, sizing, spelling, and order details carefully before approving production.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Once reviewed, we may offer one of the following:

  • Replacement of the affected item(s)
  • Store credit
  • Partial or full refund, depending on the situation

We reserve the right to request the return of defective items before issuing a refund or replacement.

Custom Order Approval

By approving artwork proofs and placing an order, you acknowledge that:

  • You have reviewed all design details carefully
  • You have permission to use any submitted artwork, logos, or graphics
  • Production will begin after approval is received

We are not responsible for customer-approved errors including:

  • Spelling mistakes
  • Incorrect sizing
  • Low-resolution artwork
  • Placement preferences approved during proofing

Order Cancellations

Orders may only be canceled before production has started.

Once production begins, materials and labor have already been committed, and the order becomes non-refundable.

Shipping Issues

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect shipping addresses provided by the customer
  • Lost or stolen packages marked as delivered by the carrier

If a package is lost in transit, please contact us and we will assist with filing a carrier claim when possible.

Non-Returnable Items

The following items are non-returnable:

  • Custom printed apparel
  • Embroidered products
  • Personalized items
  • Bulk or team orders
  • Clearance or discounted items

Contact

For any return or refund questions, please contact us through the contact information listed on the website.